Customer is King, is what we have all heard. I am currently having a HORRIBLE experience with a service providing organization(will name them once I am done with them), that seems to be focusing their efforts on blaming me for a delay in service. Rather than trying to address & s

Not long ago, a bank in Colombia found itself in a managerial thicket. Its loan officers were putting off a significant amount of their work until the last week of the month, just before their monthly bonuses were calculated. Such behavior didn’t make much sense. By procrastinating,

A surge in display advertising has prompted eMarketer to nearly double its ad growth prediction for 2011. The researcher had predicted the market would grow 10.5%, but now it expects a 20.2% rise and projects that display will overtake search as the largest online ad spending category

Are you afraid of drawing conclusions? It seems that most of us go the extra-mile to avoid drawing conclusions. Why is this the case? I believe that we have created work environments where people are held accountable for the wrong reasons. Many a times the messenger is the one who get

Do you have a recipe? I don’t mean it, only in the context of cooking. Do you have a step-by-step procedure for doing anything(I really mean ANYTHING) from start to finish? If yes, pick up a pencil and write it down now. Most people who are good at something, don’t know ho

I was forced to listen to a few speeches today. I actually admired the speech delivered by the guest of honor. But I am very certain the majority of the audience did not feel as engaged. I wonder if guest-speakers actually ever consider the profile of their audience while they design

How often do you test yourself(even stuff you are good at)? If you take a moment and observe professional athletes; they always; exactly know where they stand in terms of their performance. It is almost required of them. But for the rest you, what do you do to self evaluate? How about

We bestow a lot of trust into certain professionals, even though we might be meeting them for the first time. Sometimes this trust is built with in a few minutes into the first meeting. I am extremely annoyed when I am being sold-to during this trust building process. I do not want to

What is your time-frame for future thinking? Are you able to visualize a week or 3 months or 6 months or year into the future? Is one better than the other? Do all of us have different time frames we think in? Can it be changed? Too many questions…. I am having a hard time plann

There is always something new… I was at the post-office today, to get a few things mailed. One of my tasks was complicated enough that it required the person at hand to take a moment to think and figure out as to how she was going to handle it. Having worked at her current job f